3S Product Ordering Policy, 01,Jan,2025

• Order Procedure

  1. Order Submission: All orders must be placed through your sales representative and the email address "order@seoulsignsolution.com". Please specify sign specifications in detail with reference to the catalog when placing an order.

  2. If a painted color is required, please choose a color based on the Pantone, 3M, or LG color charts and submit your selection to the sales representative.

  3. Discounts & Promotions: If any discounts or promotions were agreed upon in advance, please include these details in the order form.

• Order Confirmation

  1. Within 2-3 business days after order submission, your local representative will notify you of order acceptance and provide the estimated delivery schedule.

  2. Handling Fee: A $50 handling fee applies to orders under $200.

• Payment Instructions

  1. All orders require 100% prepayment before production begins. Production will start only after payment is confirmed in our account.

  2. Payment Deadline: If payment is not completed within 7 days of placing the order, the order may be automatically canceled.

• Order Changes & Cancellations

  1. Since all sign products are custom-made, any request for changes after order submission may incur additional fees.

• Shipping Information

  1. Upon payment completion, the production and shipping schedule will be provided by your sales representative, along with the UPS tracking number.

• Shipping & Drop Shipping

  1. UPS EXPRESS is available only to agreed-upon countries or regions.

  2. All shipments are scheduled regularly on Wednesdays and Fridays.

• Additional Fees

  1. Non-compliance with company policies may incur additional fees, which will be charged directly to the buyer if non-compliance persists.

• Storage Information

  1. If goods are stored at the 3S warehouse for more than 7 days, a base storage fee of $100 and a daily fee of 0.15% of the invoice amount will be charged. If the agreed-upon prepayment deadline is not met, an additional daily storage fee of $50 will apply.

• Returns & RMA (Return Merchandise Authorization)

  1. All materials must be pre-approved. This approval will be granted by assigning a Return Merchandise Authorization Number (RMA #).

  2. The RMA number is used to approve, receive, track, and report on the specific return.

  3. Standard 3S products ordered and shipped due to buyer error may be returned to 3S, but pre-approval from 3S senior management is required.

  4. In the event of product damage, returns will only be accepted if photos and videos of the product upon opening are submitted to the "RMA@seoulsignsolution.com" immediately after receipt, along with the RMA number.

Policy Acknowledgment and Responsibility

When placing an order, the relevant documentation is always attached and sent, and it is considered that the POLICY document has been acknowledged. In the event of any issues contrary to the above content, the company is not responsible.